Publix Super Markets was ranked top for customer satisfaction among grocers, according to the latest American Customer Satisfaction Index released last week.
The Florida-based company plans to open its first-ever store in Charlotte on Wednesday, on Providence Road West in Charlotte. Publix plans to follow that first Charlotte store up with an aggressive expansion, with more than a dozen sites in the area.
Publix scored an 86 on the ACSI, its same score as last year. As a whole, supermarkets averaged a score of 78 based on the annual survey of thousands of consumers. The ACSI includes factors such as convenience, freshness, price, selection of merchandise and helpfulness of staff.
Kroger, which recently acquired Harris Teeter, followed Publix with a score of 80. Whole Foods came in third with a score of 78.
Here are some of the other notable details, quoted from the report: "Whole Foods suffers its first decline in 6 years, dropping by 3% from 80 to 78. Wal-Mart’s supermarket business is unchanged at a low score of 72, much below the rest of the category. A decade of low customer satisfaction ratings demonstrates that low price does not does compensate for quality, neither in merchandise nor in service."
What do you think? Who would you rank No. 1?